Privacy Policy

Privacy Policy

Last Updated: 28 Nov 2025

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services. We are committed to protecting your personal information and your right to privacy. Please read this policy carefully to understand our practices.

1. Information We Collect

We may collect personal and non-personal information in the following ways:

1.1 Personal Information

Information you voluntarily provide when contacting us, signing up, making a purchase, or submitting a form, including:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely via third-party payment processors)
  • Any other information you choose to provide

1.2 Automatically Collected Information

When you visit the website, we automatically collect certain data, such as:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages viewed
  • Referring website
  • Date and time of visits
  • General usage analytics

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, tags, and similar technologies to:

  • Improve user experience
  • Remember preferences
  • Track performance and analytics
  • Deliver personalized content

You may disable cookies in your browser settings, but some features of the site may not function correctly.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To operate and maintain our website
  • To process orders, payments, and deliveries
  • To provide customer support and respond to inquiries
  • To send updates, promotions, and newsletters (you may opt out anytime)
  • To improve website functionality and user experience
  • To enforce our terms, prevent fraud, and maintain security
  • To comply with legal, regulatory, or tax obligations

3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal data.
We may share information only in the following cases:

3.1 Service Providers

With trusted third-party partners who help us operate our business, such as:

  • Payment processors
  • Shipping and logistics partners
  • Website hosting services
  • Analytics providers
  • Email marketing services

These partners are bound by confidentiality and data protection obligations.

3.2 Legal Requirements

We may disclose your information if required by:

  • Law or legal process
  • Court order or government request
  • To protect our rights, property, or safety

3.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business continuity process.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data from:

  • Unauthorized access
  • Theft or misuse
  • Alteration or destruction

Despite our efforts, no online system is fully secure. You submit information at your own risk.

5. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Meet legal or regulatory obligations
  • Resolve disputes and enforce agreements

When data is no longer needed, we securely delete or anonymize it.

6. Your Rights

Depending on your region, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or outdated information
  • Request deletion (“Right to be Forgotten”)
  • Withdraw consent for marketing communications
  • Restrict or object to certain processing
  • Request a copy of your data

To exercise any rights, contact us using the details below.

7. Children’s Privacy

We do not knowingly collect or market to children under the age of 13 (or minimum legal age in your region). If we learn that such data has been collected, we will take steps to delete it promptly.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the content, security, or privacy practices of third-party websites. We encourage you to review their policies before providing any personal information.

9. International Data Transfers

If you access our site from outside the country in which our servers are located, your data may be transferred, processed, and stored in another jurisdiction. By using our website, you consent to such transfers.

10. Updates to This Privacy Policy

We may update this Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.
Continued use of the website constitutes acceptance of the revised policy.

11. Contact Us

For questions, requests, or complaints regarding this Privacy Policy, you may contact us at:

Email: bluemoon@vox.co.za
Phone: +27 65 960 4647
Business Address: Kommetjie Rd, Cape Town, 7974