Shipping Policy

Reliable Delivery, Straight to Your Door

At Natural Selections, we understand that when you order your supplements and oils, you want them fast and in perfect condition.

1. Shipping Rates & Delivery Times

We offer flat-rate shipping across South Africa and Free Shipping on orders over a certain value.

• Note: Orders placed after 1:00 PM on Fridays or over the weekend will be processed on the following Monday.

2. Order Tracking Process

Once your order has been packed and handed over to the courier, the process is simple:

1. Shipping Email: You will receive an automated email with your Tracking Number.
2. Delivery Day: Our courier partners will usually send an SMS notification on the morning of delivery.

3. Packaging & Product Integrity

Because we ship glass bottles and sensitive oils:

• Eco-Friendly Protection: We use recyclable padding and reinforced boxes to prevent breakage.
• Temperature Control: We store our products in a climate-controlled environment. While in transit, we recommend being available for the first delivery attempt to ensure products aren’t left in high-heat courier vehicles for extended periods.

4. Package Collection

• Home delivery
• Choose your nearest pickup point.
• You will have 8 days to collect your parcel once it arrives at the point.

5. Important Shipping Terms

• Address Accuracy: Please ensure your shipping address is 100% correct. We cannot be held responsible for deliveries to incorrectly provided addresses.
• P.O. Boxes: We do not ship to P.O. Boxes. A physical street address is required for door-to-door delivery.
• Unclaimed Parcels: If a parcel is returned to us because it was unclaimed or the address was unreachable, a re-delivery fee will apply.

Contact Our Logistics Team

If your parcel is delayed or you have questions about your delivery:

• Email: support@naturalselections.co.za
• WhatsApp: +27 65 960 4647
• Operating Hours: Mon – Fri | 08:30 – 16:30